At RateelJor, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our policy below:

1. Returns

• You may request a return within 14 days of receiving your order.

• To be eligible, items must be unused, in their original packaging, and in the same condition as received.

• Certain items such as personal care products, perishable goods, and customized items are not eligible for return.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

3. Exchanges

• We only replace items if they are defective, damaged, or sent in error.

• If you need an exchange, please contact us before sending your item back.

4. Return Shipping

• Customers are responsible for covering return shipping costs unless the return is due to a mistake by RateelJor.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

5. Order Cancellations

• Orders can only be canceled within 24 hours of placement, provided they have not yet been processed or shipped.

6. Contact Us

For any return, refund, or exchange inquiries, please contact our support team:
📞 079999999999
✉️ Via our website’s Contact Us page