At RateelJor, we are committed to providing our customers with a fast, reliable, and hassle-free delivery experience. Please read the following policy to understand how we handle shipping and delivery.

1. Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

• Estimated delivery times vary depending on your location and chosen shipping method:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

• Please note that unforeseen circumstances (e.g., customs delays, weather conditions) may affect delivery timelines.

3. Shipping Fees

• Shipping fees are calculated at checkout and depend on the shipping destination and selected service.

• We may offer free shipping promotions from time to time; these will be clearly stated on our website.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can use this number to track your shipment until it arrives at your address.

5. Delivery Address

• Please ensure that the delivery address you provide is accurate and complete.

• RateelJor will not be responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Failed Deliveries & Reshipment

• If a delivery attempt is unsuccessful due to an incorrect address or if the recipient is unavailable, the package may be returned to us.

• In such cases, additional shipping costs may apply for reshipment.

7. International Deliveries

• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

• RateelJor is not liable for delays caused by customs clearance processes.

8. Contact Us

For any questions about your delivery, please contact our support team:
📞 079999999999
✉️ Via our website’s Contact Us page